Privacy Policy

Introduction

Sammy's Floor Coverings, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you request a quote, contact us, or use our services, we may collect the following personal information:

• Name - Your first and last name for identification purposes
• Email Address - To communicate with you about quotes, appointments, and services
• Phone Number - For scheduling appointments and service-related communications
• Project Details - Information about your flooring needs, preferences, and project specifications
• Address - Your service location and mailing address for quotes and service delivery

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Quotes - To prepare accurate flooring quotes based on your project requirements
• Service Delivery - To schedule appointments, perform installations, and deliver our flooring services
• Communication - To respond to your inquiries, send appointment reminders, and provide customer support
• Improving Our Services - To understand how visitors use our website and improve user experience
• Marketing - With your consent, to send promotional materials about our services

Who Has Access to Your Information

We take your privacy seriously and limit access to your personal information. Your data may be accessed by:

• Our Staff - Trained employees who need access to perform their job duties
• Service Providers - Third-party companies that help us operate our business

All parties with access to your information are bound by confidentiality obligations and are prohibited from using your information for any unauthorized purpose.

Third-Party Services

We use the following third-party services to enhance our website functionality:

Formsubmit.co

We use Formsubmit.co to process contact form submissions. When you submit a form on our website, your information is securely transmitted through Formsubmit.co to our email. Formsubmit.co may temporarily store your data for processing. For more information, please review their privacy policy at formsubmit.co/privacy.

Google Maps

We use Google Maps to display location information and provide directions to our business. Google Maps may collect information about your device and usage. For more information, please review Google's Privacy Policy at policies.google.com/privacy.

Cookie Usage

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files placed on your device.

Types of cookies we use:

• Essential Cookies - Necessary for the website to function properly
• Analytics Cookies - Help us understand how visitors interact with our website
• Preference Cookies - Remember your settings and preferences

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Quote Information - Retained for 2 years after initial request
• Customer Records - Retained for 7 years after last service for warranty and legal purposes
• Website Analytics - Aggregated data may be retained indefinitely; individual session data is deleted after 26 months

When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Data Deletion Requests

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below.

To request deletion of your data:

• Send an email to [email protected]
• Include "Data Deletion Request" in the subject line
• Provide sufficient information to verify your identity and locate your records

We will respond to your request within 30 days. Please note that we may retain certain information as required by law or for legitimate business purposes.

Contact Us for Privacy Concerns

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.